How we look after your information.

When you use the contact form, we collect your name, email address, phone number if you give it, what you’d like help with, your message and, if you attach it, your CV.

We use this information only to respond to your enquiry and, if we work together, to provide our services to you. We don’t sell it, we don’t use it for marketing lists, and we don’t share it with employers or recruiters without your permission.

Your enquiry goes to Ben Shaw. If it relates to Career Transition Coaching, it may also be shared with Peter de Boer, who delivers that programme with Ben.

We use a small number of service providers to run the website and deliver messages: Cloudflare hosts the site and checks that form submissions come from a real person, and an email delivery service passes your message to our inbox. They process your information only to provide those services. Google provides our website analytics and ad measurement (see below).

We keep enquiries and CVs for as long as we need them to respond to you and provide our services. If we don’t end up working together, we delete your CV within 12 months. You can ask us to delete your information sooner at any time.

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Use the contact form or email Ben, and we’ll respond within 20 working days.

If you’re not happy with how we’ve handled your information, please tell us first. You can also contact the Office of the Privacy Commissioner.

We use Google Analytics to understand how people find and use this website, and Google Ads conversion tracking to see whether our ads lead to enquiries. Both are loaded through Google Tag Manager and use cookies. They record things like the pages you visit, the device and browser you use, your approximate location and whether you reached us through one of our ads.

When you send an enquiry, Google is told that an enquiry was made, but not your name, your message or your CV. Those go only to us.

You can block or delete cookies in your browser settings, opt out of Google Analytics with Google’s browser add-on, and manage how Google uses your information for ads in My Ad Center. Google explains how it uses this information in How Google uses information from sites that use its services.

The spam check on the contact form (Cloudflare Turnstile) processes basic technical information about your visit to tell people from bots.